We are here every step of the way to help you and your team get the most from SEDNA, here's how.
Discover your needs
We’ll conduct a series of a discovery sessions and workflow analysis with our solutions consultant to understand your teams current process. By establishing an organization overview we can map shared mailboxes and teams to SEDNA. Then provide a plan on how to migrate workflows like the use of folders, establish job reference formats and category tag definitions to make the transition as smooth as possible.
Get you set-up
We’ll work with your IT team to configure the DNS, integrate with 3rd party systems and enable Single Sign-On. Further customization can be done to add email templates and signatures. You’ll be able to manage passwords, user roles and permissions through the admin panel. Before going live we’ll conduct user acceptance testing along with process simulation and validation to make sure everything is working as it should.
Migrate your email data
We ensure the data migration process minimizes any downtime and delivers accuracy upon transfer of historical company email and addresses. We have years of experience working with enterprise IT experts to safely transfer millions of historical emails.
Provide training and education
We’ll provide training and education to help your team learn how to get the most of SEDNA. Through a combination of in-person and web based information, we provide a custom program of information and leadership for your teams learn about SEDNA.
In the event you need support we are here to help provide assistance. Whether it is seeking advice or troubleshooting technical issues, SEDNA provides ongoing support through our Web based Help Centre, customer success managers and support teams in Vancouver, London, and India.