Digital Transformation is impossible without people

Transforming your business is more than installing new technology. See how SEDNA’s Customer Success team supported Monson’s switch from Outlook and reduced their email volume by 72%.

 
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SEDNA’s one mailbox one team concept has strengthened the communication and collaboration of our teams across the board. Big tick from us.
— Monique Costantino, Monson Agencies Australia
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We are here every step of the way to help you and your team get the most from SEDNA, here's how.

 
 
 

Discover your needs

We’ll conduct a series of a discovery sessions and workflow analysis with our solutions consultant to understand your teams current process. By establishing an organization overview we can map shared mailboxes and teams to SEDNA. Then provide a plan on how to migrate workflows like the use of folders, establish job reference formats and category tag definitions to make the transition as smooth as possible.

 

Get you set-up

We’ll work with your IT team to configure the DNS, integrate with 3rd party systems and enable Single Sign-On. Further customization can be done to add email templates and signatures. You’ll be able to manage passwords, user roles and permissions through the admin panel. Before going live we’ll conduct user acceptance testing along with process simulation and validation to make sure everything is working as it should. 
 

 

Migrate your email data

We ensure the data migration process minimizes any downtime and delivers accuracy upon transfer of historical company email and addresses. We have years of experience working with  enterprise IT experts to safely transfer millions of historical emails.

 

Provide training and education

We’ll provide training and education to help your team learn how to get the most of SEDNA. Through a combination of in-person and web based information, we provide a custom program of information and leadership for your teams learn about SEDNA. 
 

 

Ongoing support

In the event you need support we are here to help provide assistance. Whether it is seeking advice or troubleshooting technical issues, SEDNA provides ongoing support through our Web based Help Centre, customer success managers and support teams in Vancouver, London, and India.

 
SEDNA significantly streamlines our communication process by removing the inefficiencies of a fragmented, personal email-based system. The result has enabled Seaspan to optimize the performances of our teams workflow through all stages of a project execution with customers and vendors.
— Ian Robinson, Director, Projects and Technology, Seaspan Ship Management Ltd.
 
 
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