SEDNA Support Team

Our global support team has specialists in London, Singapore & Vancouver to help you get the most from SEDNA.


Results Q1, 2019

98% CSAT

Customer Satisfaction

The measurement of how satisfied customers were with their support experience.

37 Min

First Reply Time

The median time from the submission of a customer support ticket to our first response.

16% RUF

Reliable, Usable, Functional

We take unstructured data and turn it into actionable insight. This score represents % of support tickets that are reliability related.

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sedna help center

The help center provides a knowledge base of articles so that users can learn everything they need to get the most from SEDNA.


Contact Support

On average we’ll respond in one hour or less. You can contact us via email, directly via the product or the help center.


SEDNA Platform

Access library of FAQ and raise a support ticket directly within the SEDNA platform.


Support Center

Search for information or contact the support team within the support center.


Email Support

Email us at
and we’ll respond directly.