Working remotely is a hot topic. Some companies encourage it, others are against it. As a customer support specialist at SEDNA, I’ve had the fortune to work remotely for big companies and small start-ups. What follows are six of the most important things I’ve learned from working remotely.Read More
Australian shipping agency Monson found themselves spending an inordinate amount of time wrangling thousands of emails. With Outlook’s shortfalls in team email, Monson created elaborate workarounds to try to cope with the volume of email. With the advent of SEDNA’s new transaction management platform, they now have a team-based email platform with improved security, enhanced tagging and a unified user interface.
Accurate email classification is an important mechanism our clients use to efficiently handle their communications. This blog article authored by Gurinder Walia, a co-op student studying computer science at UBC, provides insight into the technical inner workings of SEDNA and how we use machine learning.Read More
Remote work helps with productivity and work-life balance, but communication becomes a challenge that team managers need to address. Team leaders should choose a communication channel that best fits the task at hand, and set expectations and usage guidelines for each. Find out how the right solutions can help your team be more productive and efficient.Read More